1. Meet the people using their voice to make a difference to care of others

    News -

    Five people and groups have been shortlisted for a national award that celebrates local people who, through their dedication, have helped improve health and care for their community.

  2. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  3. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  4. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  5. Enter & View - Limes Trees Surgery - September 2017

    Report -

    This report details the experiences of the practice's patients and visitors as shared with us during our visit in September 2017 and our authorised representatives' observations.

  6. 111 Reporting from Local Healthwatch surveying - January 2018

    Report -

    Sussex Healthwatch were commissioned to hear the views of under-represented communities in Sussex on how they would like 111 and out-of-hours services to be delivered going forward. This report shows what local people said.

  7. Report for Pathfinder West Sussex (February 2018)

    Report -

    This report summarises observations from our  people with lived experience team, which are informing the future development of Pathfinder West Sussex's approach to involving local people and communities.

  8. Enter & View – Bognor War Memorial Hospital - January 2018

    Report -

    This report details what patients and visitors told us about their experience at Bognor War Memorial Hospital and what we observed during our visit on 25 January 2018.

  9. Rural West Sussex Listening Tour Report 2017

    Report -

    We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and experiences accessing health and care services. Here's what we found...

  10. Sussex Healthwatch Non-Emergency Patient Transport Report (May 2018)

    Report -

    This is the follow-up report produced by local Healthwatch across Sussex.

  11. One Year On Complaints Information on West Sussex GP Websites (Full Report)

    Report -

    Follow on report showing what has changed since we last reviewed.

  12. Executive Summary - One Year On Complaints Information on West Sussex GP Websites

    Report -

    Here is the Executive Summary report of the One Year On Complaints Information on West Sussex GP Websites

  13. Annual Report 2017-2018

    Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.

  14. PLACE (Patient Led Assessments of the Care Environment) Summary 2018

    Report -

    Here is our de-brief summary of our PLACE (Patient Led Assessments of the Care Environment) for 2018.

  15. Financial Assessments Report

    Report -

    We have come together, to understand what local people, with assessed support and care needs experience, following delivery changes to the way peoples’ contribution towards the cost of their care is worked out.

  16. Tackling Loneliness - A Community Action Plan

    Report -

    Royal College of General Practitioners Report

  17. Cross Generation Friendship Teas

    Report -

    Healthwatch attended a recent Friendship Tea and took the opportunity to speak with some of the younger and older people about what health and care means for them

  18. Insight & Evidence Report - January to March 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018

  19. Adult Safeguarding Recommendations Review Briefing

    Report -

    This briefing sets out what we are intending to do to follow-up on the previous report, looking at Adult Safeguarding in West Sussex, published in October 2016.

  20. Insight and Evidence Report July - Sept 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018

  21. Incontinence Case Study

    Report -

    Through our recent engagement we are hearing peoples' struggles to get information, advice and support to help them with their incontinence.  This led us to look at the issue more closely and report on our findings.

  22. Summary Briefing - Dentistry for NHS England

    Report -

    This briefing shares the themes and information and advice around High Street and Community Specialist Dental Services, as part of the engagement for recommissioning these services.

  23. Minimum Income Guarantee Feedback

    Report -

    Healthwatch Feedback/Observations at the Minimum Income Guarantee Roundtable Consultation held at Aldingbourne Centre on 26 November 2018

  24. Formal feedback on Draft Vision and Strategy for Adult Social Care 2019-2021

    Report -

    We are pleased to see that West Sussex County Council are consulting on its draft vision and strategy for Adult Social Care from next year, and for two further years. Here is our formal feedback.

  25. Raising Awareness of Pharmacy Consultation Rooms Campaign

    Report -

    From discussions with local people it was clear many were unfamiliar with pharmacies having ‘consulting rooms’. We were keen to raise awareness of this facility and to support staff and the people who use community pharmacy services.

  26. Insight and Evidence Report Oct - Dec 2018

    Report -

    A review of our insight and evidence
    October - December 2018

  27. Burgess Hill Listening Tour Report 2018

    Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.

  28. Getting hold of personal medical records from West Sussex hospitals

    Report -

    Information on how you can get hold of personal medical records from West Sussex hospitals

  29. Enter & View – Hilgay Care Home - May 2019

    Report -

    This reports on our Enter and View work carried on 3 May 2019

  30. Sussex Community NHS Foundation Trust is awarded Good by CQC

    News -

    Sussex Community NHS Foundation Trust has been awarded Good by the CQC for the second time. 

  31. Expansion of Clinical Pharmacist in GPs scheme

    News -

    Over 500,000 more patients in Sussex will soon benefit from having a Clinical Pharmacist at their GP, who can give expert advice on routine medication and treatment.

  32. Sussex Partnership NHS Foundation Trust has been awarded Good by CQC

    News -

    Sussex Partnership NHS Foundation Trust has been awarded Good by CQC, with an Outstanding for Caring.

  33. National Survey shows improvements in woman's experiences of maternity care

    News -

    The Care Quality Commission (CQC) have just published a report showing most woman are having a positive experience in their maternity care and treatment within the NHS, according to a survey of more than 18,000 people in England.

  34. Following up on worries about GP referrals for treatment

    News -

    There has been national news coverage over the last few day about patient referrals for NHS treatment and Coastal West Sussex Clinical Commissioning Group (CCG) has been named as running a scheme to reduce referrals from GP practices.

  35. Pilot project aims to help patients who need access to wider community services

    News -

    Did you know that around 70% of people who visit their GP have an underlining issue which isn't necessarily medical?

  36. Healthwatch WS Chair talking on BBC Radio Sussex

    News -

    Frances Russell, Healthwatch West Sussex Chair, is talking on air on BBC Radio Sussex at 7.05am tomorrow (Thursday 29) in response to media headlines over local NHS rationing of services (which ran in West Sussex County Times).

  37. Patients of Fitzalan Medical Group, Littlehampton learn their practice has gone into special measure

    News -

    Fitzalan Medical Group share the disappointing news that today the Care Quality Commission (CQC) has placed their surgeries in Littlehampton into special measures.

  38. Video: West Sussex Wellbeing and Resilience Framework

    Advice and Information -

    This animation explains how organisations and sectors across West Sussex can use the West Sussex Wellbeing and Resilience Framework to transform the lives of residents.

  39. Local residents in Pulborough, Petworth and Midhurst have their voices heard

    News -

    We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and experiences accessing health and care services.

  40. Breast screening error 'shortened up to 270 lives'

    News -

    You may have heard yesterday that up to 270 women in England may have died because they did not receive invitations to a final routine breast cancer screening, the Health Secretary Jeremy Hunt says.

  41. CQC appoint new Chief Executive

    News -

    Ian Trenholm has been appointed as CQC’s new Chief Executive and will take over the role from Sir David Behan when he leaves in July.

  42. Good Quality staff is vital for improvement in the Adult Social Care Sector, says CQC

    News -

    The Care Quality Commission have released a report that shows how some of England’s worst services have turned themselves around.

  43. National survery shows improvements and concerns around people's hospital experiences

    News -

    The CQC (Care Quality Commission) have just published the results from the 2017 Adult Inpatients survey, which over 70,000 people answered.

  44. West Sussex Health and Wellbeing Board Meeting

    News -

    The West Sussex Health and Wellbeing Board (HWB) is holding its next meeting in public in Littlehampton

  45. Do you have blood in your pee?

    News -

    If you spot blood in your pee, even if it's 'only the once', go and see your doctor.

  46. Morrisons stores introduce 'Quiet Hour' for people with autism and dementia

    News -

    Morrisons stores have announced they will be having a 'Quiet Hour' every Saturday from 9am-10am. The 'quiet hour' will mean 439 UK stores will dim lights, turn music off, avoid using the tannoy and turn check-out beeps down.

  47. Local organisations raise concerns about how paying for adult social care is worked out

    News -

    Local organisations came together to understand and report what local people, with assessed support and care needs, experience following changes to the way peoples’ contribution towards the cost of their care is calculated.