National survery shows improvements and concerns around people's hospital experiences

It shows that the majority of people who stayed as an inpatient in hospital were happy with the care they received and had confidence in the doctors and nurses treating them. Over two thirds of those of were surveyed felt that nurses 'definitely' answered important questions in a way they could understand. Half of those surveyed rated their overall experience while in hospital as a nine or above (out of ten) which is an increase of 2% since 2016.

Feedback in relation to discharge arrangements and information about care after leaving hospital shows one of the weakest aspects of patient experience. Over a quarter of people surveyed felt they had no-one to talk to about their worries and fears during their hospital stay. Younger patients (aged 16-35) reported feeling less supported emotionally compared to other age groups.

Patients with a mental health condition said they had less confidence and trust in hospital staff, thought they were treated with less respect and dignity and felt less informed about their care.

Professor Ted Baker, Chief Inspector of Hospitals said:

“It is encouraging that the results show some areas of improvement with experiences of information provision, quality of communication and the level of confidence in doctors and nurses all performing better than in previous years. This positive feedback regarding interaction with staff is a testament to the efforts of healthcare professionals working tirelessly to provide high quality care to those that need it.

“However, scope for further improvement remains, particularly in relation to how patients are involved and informed in their discharge arrangements and the level of emotional support offered to patients during their hospital stay.'

The survey results have been shared with providers to take steps to address any areas where improvements are needed. The CQC will continue to use the findings as part of its wider monitoring of the quality of hospital services and to plan and target its inspections.

Read the Adult Inpatient survey 2017 results