Enter & View – Bognor War Memorial Hospital - January 2018

Healthwatch has a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of its statutory functions and allows us to identify what is working well with services and where they could be improved.

The purpose of an Enter and View visit is to collect evidence of what works well and what could be improved to make people’s experiences better. We use this evidence to make recommendations and inform changes both for individual services as well as health and social care system-wide.

Summary of findings

• From the small number of personal accounts we heard during our visit, most patients were happy with the quality of care and support they had received at the hospital
• Free parking is greatly valued by patients, but the car park is often full to capacity
• Physiotherapy services benefit from having self-referral system and this is appreciated by patients
• The hospital environment is clean and tidy with a welcoming and friendly staff team