Enter & View - Worthing Hospital - June 2017
Healthwatch has a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of its statutory functions and allows us to identify what is working well with services and where they could be improved.
The purpose of an Enter and View visit is to collect evidence of what works well and what could be improved to make people’s experiences better. We use this evidence to make recommendations and inform changes both for individual services as well as health and social care system-wide.
We visitied Worthing Hospital on 8th June 2017. This was a visit largely to survey patients who use Non-Emergency Patient Transport Services – this work will be reported separately. Whilst doing this we also sought feedback on peoples’ experience at the hospital.
Summary of findings
- From the small number of personal accounts we heard during our visit, most patients were happy with the quality of care and support they had received at the hospital
- Parking problems add to patients stress levels
- Observations of the Patient Services suggest this is an area the Trust needs to look at.
