Enter & View Programme visit to St Catherine’s Hospice
During our visits, we focused on:
- Observing how people experience the service through watching and listening
- Speaking to people using the service and their family and friend carers, to find out more about their experiences and views
- Observing the nature and quality of services and the environment in which the services are provided
- Speaking to staff working in the service and observing them in their work
St Catherine’s Hospice
St Catherine’s Hospice is located in the north of West Sussex and serves communities across West Sussex and Surrey. Having moved into a new build property around a year ago, the service delivers inpatient care as well as outreach and community services.
The Hospice inpatient service cares for around 330 patients each year.
With dedicated nursing teams as well as medics (consultants) and allied health care professionals on site, the patients and families who access services at St Catherine’s are able to experience the best medical care available to them, complimented by in-house catering, housekeeping and administration staff as well as volunteers and visitors from other services and professions who really add value to the quality of care delivered.
Enter & View Report
In our report we give feedback on the following areas:
- First Impressions and Welcome
- Outpatient Areas
- Inpatient Area
- Non-patient areas, staffing and management
- Areas for improvement
- Challenges and considerations
