Impact and Performance Report: January - March 2024 (Q4)

This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.

This quarter at a glance

Making a difference

Healthwatch West Sussex supported with an NHS project surrounding the low uptake of breast screening appointments in the local area. The results have provided insight and allowed decision makers to make positive changes to increase attendance, and where cancer is detected, provide quicker diagnosis and more effective treatment at an early stage.

Supporting local people to navigate health and care

Our Helpdesk Team deliver a high volume of support and offer information, advice and guidance through our telephone helpline and via email enquiries.

Independent Health Complaints Advocacy Service (IHCAS)

Healthwatch West Sussex runs the West Sussex Independent Health Complaints Advocacy Service (IHCAS) supporting local people of all ages with self-help

Impact: Making a difference

Making a significant difference to care by collecting and reporting insight to NHS Sussex.

What are people telling us

Local people are particularly concerned about:

Treatment/Care
Access and Choice
Waiting for appointments or treatment

Progressing our priorities

You can find details of our 2023-2025 priorities here.

Current priorities include Mental Health, Social Health, access to Dentists/GP’s and Women’s Health.

Community collaborations

Over 10 collaborations throughout quarter 4, including: Olive Tree, Rethink, Sussex Community NHS FT, Sussex Lung Disease Support Group, West Sussex County Council Library Service, Yada.

Reports and Publications

Crawley Urgent Treatment Centre (UTC) report
Low uptake of breast screening appointments in West Sussex.
Freshers Fair Engagement Report 2023
‘Enter and View’ visit at Southlands Hospital.
Survey results: is society becoming nosier report
Self-care week, living with Dementia community event report

You can read all the reports here.

Independent Health Complaints

Advocates have continued to support West Sussex residents to make complaints and have received an increase in new cases this quarter, with a higher number of people contacting the Hub for one off information and advice.

The most prevalent theme for complaints is ‘Treatment and Care’ received by local healthcare providers.