Enter & View Programme Southlands Hospital report
Enter and View visit purpose is to collect evidence of what works well and what could be improved to make people’s experiences better. We use this evidence to make recommendations and inform changes both for individual services as well as health and social care systems wide.
During our visit, we focused on:
- Observing how people experienced the service through watching and listening.
- Speaking to people using the service and their family and friend carers, to find out more about their experiences and views.
- Observing the nature and quality of services and the environment in which the services are provided.
- Speaking to staff working in the service and observing them in their work.
Where did we go?
A team of authorised representatives visited on Wednesday 7 February 2024. This was an announced visit and we were accompanied by Trust staff members.
- Outpatients
- Dermatology
- Eye Clinic
- Community Diagnostic Centre
Opportunities for improvement and recommendations
- Signage
- General decoration and maintenance
- Seating
- Hearing Loop
- Patient Toilets
- Privacy & Dignity
- Fire Door signs
Downloads
Enter & View Programme Southlands Hospital report
Community Diagnostics Centre Survey 2024
Next Steps
We will share our finding with University Hospital’s Sussex NHS Foundation Trust with a view to working with them to cascade the positive feedback we have highlighted to all staff and to explore how areas for improvement can be addressed.
We plan to revisit Southlands Hospital later in the year to see what has improved and capture further insight from patients, carers and staff.
Thank you, it’s always useful to have people look at things with fresh eyes and helpful for us when planning works to make improvements for our staff and patients.
