Impact and Performance Reports Q3 October to December 2023
This quarter at a glance
- Healthwatch West Sussex researched the reason(s) for the low uptake of routine breast screening appointments in West Sussex and shared the insight with partners to help increase the uptake of appointments in the future.
- We reached out and learnt from local people about what support and/or services would help to support them and their families’ emotional, mental, and physical health.
- Our Helpdesk Team delivered a high volume of support and offered information, advice and guidance through our telephone helpline and via email enquiries.
Impact: Making a difference
- 2 Closed surveys: Breast Screening and Adur, also Worthing LCN Mental Health.
- 2 Open surveys: Macmillan Cancer Support and Effects of Noisy Environments.
- Outcome reports and recommended actions will help to make positive change.
What are people telling us
The total number of interactions logged by the Helpdesk for all Healthwatch services for West Sussex in this quarter was 280.
Of these interactions, 60 were via telephone, 52 via email and 63 came through our website contact form.
The team received and dealt with 130 voicemail messages.
The average time the team spent on recorded calls, including research, was 37.5 minutes, the longest time spent dealing with a call was 110 minutes, with the shortest call being 5 minutes.
Progressing our priorities
You can find details of our 2023-2025 priorities here.
Current priorities include Mental Health, Social Health, Dentists/GP’s and Women’s Health.
New Plans have now been developed for 2023-2025, including a Work Plan, Engagement and Communications Plan.
Community collaborations
The Engagement Team:
- Visited the Urgent Treatment Centre (UTC) in Crawley to talk with people waiting to be seen. Many stated they have been told to go to the UTC their GP surgery, 111, East Sussex hospital or just decided this was the best place for them.
- Attended Midhurst Community Forum, Mid Sussex Professional Event.
- Attended ‘A View on Women's Health: A Sussex Perspective’ Event.
Reports and Publications
Published 7 spotlight/reports.
You can read all the reports here.
Independent Health Complaints (IHCAS)
Advocates have continued to support West Sussex residents to make complaints and have received an increase in new cases this quarter, with a higher number of people contacting the Hub for one off information and advice.
The most prevalent theme for complaints is ‘Treatment and Care’ received by local healthcare providers.
Looking forward
- Local people continue to share difficulties with treatment/care, communication, GP’s and Community Services at Local Healthcare Trusts.
- Healthwatch West Sussex will continue to update the Work Plan to ensure that work continues to be driven by local people’s needs and priorities.
