Chilgrove Community Hub Survey Findings

Report - 11 July 2023

This report is based on the responses for the Chilgrove Community Hub.

Chilgrove Community Hub

Chilgrove House is part of the Arun Community Engagement Project and was launched in April 2022 with a range of new activities chosen by local people. Chilgrove Community Hub is open to everyone, the space can be used to meet socially, exercise and gain help and support from the Arun Wellbeing team and other local charities and community groups.

Introduction 

The Bersted and Chilgrove Community Hubs survey aim was to capture and better understand the views, current needs, issues, concerns, and barriers local residents and their families experience in accessing the Chilgrove Community Hubs and living in Arun District. 

The survey was live from mid-January to mid-February 2023 and has been fully or partially completed by 90 people.

What we heard

  • Many responders shared how welcoming, friendly and supportive they find the Community Hub, with staff going above and beyond for those who attend.
  • The services and activities  provided by the Family Support Work provided a lifeline for many families. 
  • There are a wide range of activities used by local residents from bingo, crafts, coffee and chat, foodbank, clothing bank, wellbeing sessions, and clubs. 
  • Services responders would like to be able to access include: a specific toddler group, drop in by housing officer, access to computers, indoor table tennis, school holiday clubs, evening quiz. 

  • Show a decrease (self-rated) for those who use the hubs in emotional, mental health prior to and current time. 

Next Steps 

Things to consider going forward: 

  • Longer and more accessible opening hours. 
  • Publicity and increased awareness of the services provided with bold clear posters and flyers. 
  • Additional support from partners and stakeholders to other venues in the area in order to grow the timetable and reach a wider area of Wick. 
  • Working with the Arun District housing and cleansing to support with fly tipping and the ‘untidy’ feel of the area. 
  • Also collaborating with the local police and the local antisocial behavior team to encourage the reporting of antisocial behavior and criminal activity. 
  • Increase knowledge and confidence of where to signpost and connect with others to provide appropriate support and assistance. 

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