Impact & Performance Report - October to December 2021 (Q3)

At a glance

Making a difference to care

We are listening

We have heard and understood the impact and experiences of people who have had a financial reassessment since January 2021 and will be presenting concerns to the Health and Social Care Scrutiny Committee in January 2022.
Thank you to the thousands of people who have taken part in our survey looking at access to GP-led services. We’ll be reporting on what you have told us in the next quarter.

Reaching out 

4,500+ stories and survey responses
Our highest quarterly record of insight received over an Autumn/Winter period. Thank you to everyone that has shared their experiences. Page 7 shows how we plan to make sure your experiences are understood by those who plan, buy and provide health and care support.

Providing support

Providing valuable information
Both our services provide easy to understand information based on continually updating our local knowledge and experiences of services, this helps people to have realistic expectations and to get the most out of their interactions with our health and care systems.

Read more about our impact and performance in the report below.