#ConfusingComms - Communication tips for restoring planned care
As Trusts and other NHS services resume paused services, this early insight should
support those writing appointment letters/emails. Getting the content right is vital for
reducing Do Not Attend rates.
Our report gives suggestions on how local health and care services can communicate efficiently to manage expectations and offer reassurance. We have also shared challenges for people who are visually impaired, and what services can do to help communicate better.
Speaking of an NHS appointment letter - It was just very cold and not at all reassuring in my situation.