Enter & View - Rudgwick Medical Centre - August 2017
As part of our programme of engaging with local people we have a schedule of visits to GP and hospitals across West Sussex. Following the Care Quality Commission’s (CQC) inspection and report, we extended an offer of support to the practice.
Healthwatch has a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for Healthwatch to meet some of its statutory functions and allows us to identify what is working well with services and where they could be improved.
The purpose of an Enter and View visit is to collect evidence of what works well and what could be improved to make people’s experiences better. We use this evidence to make recommendations and inform changes both for individual services as well as health and social care system-wide.
Summary of findings
- Most people we spoke to were very satisfied with the services offered at this practice. There were two exceptions, with these patients not having confidence in one particular doctor’s approach, due to a lack of empathy and interest in their health issues.
- Surgery telephone number is answered fairly quickly and patients are able to get a same day appointment for urgent needs, and a routine appointment within 3 days on average.
- Patients spoke of the difficulty in getting to see the one female doctor, as she only works on a Friday.
Downloads
GP-Enter-View-Visit-Programme-Rugwick-Medical-Centre-August-2017
