Impact and Performance Reports: July - September 2024 (Q2)
This quarter at a glance
Collaboratively working with young people and partners
Responding to West Sussex’s low chlamydia screening statistics amongst young people, Healthwatch collaboratively designed a survey with partners and recruited a group of young people to take part in interviews and workshops.
Working with people and communities
We attended 8 Fresher Fairs and spoke to approximately 100 Young People about their experiences and priorities when it comes to health and social care. We continue to attend networking events and actively work with different communities to encourage people to share their experiences and discuss what is needed to improve our local health and social care services.
Providing valuable information
Continue to support people and their families to navigate health and care services.
Impact: Making a difference
We received 6,113 Enquiries to Helpdesk/frontline team through all channels.
We engaged with 22,465 local people and heard from you about what matters most, your experiences, priorities and what works well and health and social care services that are not meeting your needs.
Our Healthwatch Manager escalated issues to colleagues, NHS Sussex, West Sussex County Council and partners.
What are people telling us
The highest number of enquiries coming in are about waiting for appointments or treatment, support available and access and choice.
During this quarter
- We joined over 69 community collaborations
- We published 9 Reports.
- We completed 5 Enter & View visits and 4 'Mystery Shopping' exercises
- IHCAS has seen a higher demand on the service, with new complaints and requests for support.
