GP Patient Survey 2023

The latest GP Patient Survey results have been published. 760,000 people responded with their experiences of GP practices from January-April 2023.

For general practice, you can check out national findings and findings by practice, PCN and ICS.

There are also separate results on dental statistics too.

Findings

• 71.3% overall satisfaction (down from 72%)

• 54% reported good experience of making an appointment (down from 56%)

• 72% satisfied with the appointment they were offered (same)

• 50% had an appointment at a time they wanted or sooner (down from 51%)

• 50% found it easy to get through to the practice by phone (down from 53%)

• Appointment type received for people last time they tried to make an appointment:

  • 67% face-to-face (up from 46% in 2022)

  • 28% phone (down from 49% in 2022)

  • 1.2% online (down from 2% in 2022)

  • 0.4% home visits (down from 0.5%)

• 72% satisfied with the appointment offered and accepted (same from 72%)

• Choice:

  • 33% offered a choice of time or day (up from 31%)

  • 20% offered a choice of type of appointment (down from 22%)

  • 17% offered a choice of place (up from 13%)

  • 7% offered a choice of healthcare professional (same)

  • 41% were offered none of these choices (down from 42%)

• Experience of last appointment:

  • 85% felt listened to (same)

  • % felt they had enough time (same)

• 51% avoided making an appointment (down from 55%)

  • 28% found it too difficult (up from 26%)

  • 15% worried about burden on NHS (down from 20%)

  • 5% worried about COVID-19 (down from 12%)

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