South East Coast Ambulance Service welcomes improved CQC rating
The report, which follows planned inspections of the Trust’s services in June and July, sees the Trust rated as ‘Good’ overall in each of the inspection areas – safe, effective, caring, responsive and well-led. The Trust is pleased that the NHS 111 service has retained its overall rating of ‘Good’.
SECAmb also welcomes the announcement by NHS Improvement that, following the CQC’s recommendation, the Trust should exit Special Measures.
Acting Chief Executive Dr Fionna Moore said:
“This positive report is testament to the huge amount of work that has been ongoing at SECAmb for the past couple of years. I am delighted, but not surprised, that staff have been recognised for the fantastic care they provide to patients and pleased that the big improvements we have made as a Trust during the past couple of years have been acknowledged.”
Throughout the report, the CQC spoke positively about a number of aspects of the Trust’s service including:
- Staff treating patients with compassion and kindness, respecting their privacy and dignity and taking account of individual needs
- A strong, visible person-centred culture and that staff were highly motivated
- The service treated concerns and complaints seriously, investigated them and shared lessons learned with all staff
- There were clear systems and processes to safely prescribe, administer, record and store medicines. Inspectors observed outstanding practice in the management of controlled drugs.
- Staff were supported following traumatic experiences and events
- Trust leaders, new to the organisation at the last inspection, had now embedded into their roles. The changes had had a positive impact on the organisation.
- Staff told inspectors they felt respected, supported and valued. They were focused on the needs of patients receiving care.
- The service promoted equality and diversity in daily work and provided opportunities for career development.
I would like to thank everyone at SECAmb for the dedication and commitment they show, day-in, day-out and hope they take a moment to celebrate how much we have achieved.
I am very aware that there remains work to be done to ensure we meet the high standards rightly expected. I am, however, very confident that we are on the right path to deliver further progress.
